FAQ
Frequently Asked Questions
General Questions
What products do you offer?
We offer three organization products: the SwitSh Travelkit (hanging toiletry bag), the Jewellery Pocket (travel jewellery organizer), and the Switsh Organiser (handbag organizer).
What are the shipping times?
Orders are processed within 24–48 hours. Delivery typically takes 5–10 business days depending on your location. Estimated delivery times are shown at checkout and in your order confirmation email.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout.
Can I return a product?
Yes, you have 30 days after receiving your order to return any unused product in its original packaging. Contact our customer support to initiate a return.
Are your products guaranteed?
Yes, all our products are covered by a quality guarantee. If you experience a manufacturing defect, contact us for a replacement or refund.
How can I contact SwitSh?
For any questions or assistance, please contact our customer support team through our Contact Us page. We're always happy to help.
SwitSh Travelkit — Hanging Toiletry Bag
What are the dimensions of the Travelkit?
Closed: 24 cm x 15 cm x 10 cm. Hanging length: 70 cm. Weight: 0.2 kg.
What material is the Travelkit made of?
It is made from high-density Oxford polyester that is water-resistant and durable, with a heavy-duty zipper closure.
How much can it hold?
The Travelkit is designed to fit full-size bottles, skincare products, shaving kits, and makeup thanks to its specialized compartments: zippered mesh pockets, elasticated straps, and a clear waterproof pocket.
How does the built-in hook work?
The Travelkit features a built-in hook that lets you hang it on a door, towel rack, or shower rod for instant access to all your products.
What colors are available?
- Blue
- Black
- Green
- Orange
- Yellow
How much does the Travelkit cost?
$16.99 USD, all colors included.
Jewellery Pocket — Travel Jewellery Organizer
What are the dimensions of the Jewellery Pocket?
Open: 42 cm x 14 cm. Closed: 15.5 cm x 14 cm.
What material is the Jewellery Pocket made of?
Exterior in peach skin velvet, interior in soft polyester to protect your jewellery.
What types of jewellery can it hold?
It includes dedicated compartments for rings (rolls), earrings (panels), necklaces, and bracelets, plus zippered pockets and clear pouches.
Will my necklaces get tangled?
No, the separate compartments prevent knots and protect delicate gems from scratches.
What colors are available?
- Black
- Pink
- Green (Cyan)
How much does the Jewellery Pocket cost?
$12.99 USD, all colors included.
Switsh Organiser — Handbag Organizer
What is the Switsh Organiser for?
It transforms any handbag into a perfectly organized space with its multiple compartments and removable zippered pouch.
What sizes are available?
The Switsh Organiser is available in multiple sizes (XS, S, M, L, XL, XXL) to fit different bag formats. Check the product page for detailed dimensions.
What colors are available?
- Pink
- Rose Gold
- Grey
- Black
- Beige
Is the pouch removable?
Yes, the organizer includes a removable zippered pouch to store small items separately.
Does the Switsh Organiser include a key holder?
Yes, every Switsh Organiser is equipped with a built-in key holder so you can find your keys instantly.
Is the organizer heavy?
Not at all. The organizer is lightweight and designed to add organization without adding unnecessary weight to your handbag.
How do I clean my Switsh Organiser?
Simply wipe it with a damp cloth for everyday cleaning. For deeper cleaning, gently hand wash and allow it to air dry completely before use.
How much does the Switsh Organiser cost?
$19.99 USD, all colors and sizes included.
