Refund policy
At SwitSh, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Free from signs of wear, damage, or alteration
Items returned without prior authorization will not be accepted.
How to Start a Return
To initiate a return, please contact us at:
📧 Supporteam@switshofficial.com
Please include:
- Your full name
- Order number
- Reason for the return
Our support team will provide you with return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of receiving your order and include photos of the issue.
We will work quickly to provide a replacement or refund when applicable.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Items damaged through misuse
- Products returned without original packaging
- Clearance or final sale items
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Need Help?
If you have any questions regarding your order, returns, or refunds, please contact our support team:
📧 Supporteam@switshofficial.com
We're always happy to help.